Premium baby essentials — safe, durable, and magical for your little ones
Founded in 2025, Elax Baby Shop has been at the forefront of providing quality baby essentials to families across Kenya.
We understand that every baby deserves the best start in life, which is why we carefully curate our products to ensure they meet the highest standards of safety, quality, and value for money.
Our journey began with a simple mission: to make premium baby products accessible and affordable to every parent, while maintaining exceptional customer service.
To provide high-quality, safe baby essentials that give parents peace of mind, while delivering exceptional customer service and building lasting relationships with our community.
To become Kenya's most trusted and preferred online destination for baby essentials, known for quality products, competitive prices, and outstanding customer experience.
We never compromise on quality. Every product is carefully selected to ensure baby safety.
Our customers are at the heart of everything we do. We listen, adapt, and exceed expectations.
We believe in building trust through transparent pricing, honest product descriptions, and reliable service.
This privacy policy explains how Elax Baby Shop collects, uses, and protects your personal information when you visit our website or make purchases.
When you create an account, we collect your name, email address, phone number, and shipping address.
We collect information about your purchases, including products bought, payment method, and delivery details.
We use cookies to enhance your browsing experience and remember your preferences.
We keep records of your inquiries, feedback, and customer service interactions.
Handle and fulfill your purchase requests
Enhance our website, products, and customer experience
Notify you about order status and promotions
Identify and prevent fraudulent activities
We implement security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Last Updated: January 2025
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
We accept returns within 7 days after delivery.
Products must be unused and in original packaging with all tags attached.
Customer is responsible for return shipping costs unless the item is defective.
Refunds are processed within 7 days after we receive and inspect the returned item.
| Reason for Return | Products | Status |
|---|---|---|
| Changed my mind | Not acceptable if product meets specifications | Not Accepted |
| Size doesn't fit as expected | Clothing only | Accepted |
| Item received broken/defective | All baby products | Accepted |
| Packaging was damaged | All baby products | Accepted |
| Wrong item/color/size sent | All baby products | Accepted |
Contact us within 7 days of delivery with your order number and reason for return.
We'll review your request and send return instructions if approved.
Package the item securely and ship to our return address.
Once inspected, your refund will be processed within 7 days.
Due to hygiene reasons, we cannot accept returns of baby feeding products, bibs, or personal care items unless defective or unopened.
Nairobi, Kenya
+254 701 200 382
+254 701 200 382
hello@elaxbaby.ke
Monday - Friday: 9am - 6pm
Saturday: 10am - 4pm